CUSTOMER EXPERIENCE · CONCEPT APPLICATION

Customer Feedback
Intelligence.

Upload customer comments to spot recurring issues, review sentiment, and investigate the evidence behind each finding.

01 / INPUT

Feedback collection

Upload up to 20 feedback records. Include the market field to receive region-specific insights.

↓ Download CSV template

Required columns: feedback_id, comment · Recommended: market, date, channel, product_category

0 records readyNo feedback loaded · CSV required
RECORDS ANALYZED—Current batch
NEGATIVE SENTIMENT—Number of comments
RECURRING ISSUES—Groups with ≥2 complaints
MODEL EXECUTION—Awaiting analysis
02 / ANALYTICS

Sentiment overview

Analyzed feedback

Run an analysis to see the sentiment distribution.

03 / THEMES

Recurring issues

Negative feedback

Repeated complaints and their supporting records will appear here.

04 / BRIEFING

Executive summary

AWAITING ANALYSIS

Run an analysis to generate a briefing from your selected records.

05 / ACTIONS

Recommended follow-ups

ANALYST REVIEW

Suggested investigations need human review. Findings do not establish root causes.

Run an analysis to generate evidence-linked actions.

06 / MARKETS

Regional insights

Compare negative feedback by market, with linked comments and investigative next steps. Percentages describe only this uploaded sample.

Based on market column

Upload feedback with a market column and run analysis to compare regions.

07 / PRODUCTS

Product category insights

Find product categories with concentrated negative feedback, their leading complaint theme, and supporting comments.

Based on product_category column

Upload feedback with a product_category column to compare product categories.

08 / CHANNELS

Feedback channel insights

Compare survey, support, and review feedback. These are channel-level patterns in the imported sample, not channel-quality scores.

Based on channel column

Upload feedback with a channel column to compare feedback sources.